Returns Made Easy


Your satisfaction is very important to us. Therefore, we cannot accept returns on any product (opened or unopened) unless it is due to manufacturers defects. We do not re-sell the used product but destroy all returned items without exception. Therefore, all products purchased from CUPID5 are new, clean, and safe.

All returned items will be inspected upon receipt, please check return guidelines:


  • Only products with a pre-approved return authorization will be accepted.
  • When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for Defective item ONLY. In the case of manufacturers defect, we will gladly honor the Manufacturer’s warranty by replacing any defective product with the same product.
  • Due to health and safety issues, all returned items must be clean, untampered condition with undamaged packaging.
  • All items must be returned within thirty (30) days of purchase.

Item returned without original packaging will NOT be refunded.

ALL fluid products: Lubricants, Lotions, oils, aphrodisiacs, etc., cannot be returned.

Please allow up to 3 weeks to receive your replacement or refund.

In order to make an exchange or return of the order, please contact Customer Service Toll free at: 1-888-777-1912, Monday-Friday 9AM-5PM (EST) or simply using the Contact Us form.